It is always a good idea to get in touch with the recipient via another method to see if the issue can be identified and resolved in an alternative way to the ones listed above. There may be an issue with that recipient's email. If they decide that they want to resubscribe to emails from Accredible, they can request this from our Customer Support team at if I Can't Fix a Bounced Email? You will need to contact the recipient directly to ask them about the reason they have unsubscribed from Accredible emails and explain that they cannot receive credentials from you by unsubscribing. In which case, you will see this warning message: In the case of recipients that have had large numbers of credentials issued to them in the past, they may accidentally unsubscribe themselves from emails sent from our system. The best thing to do in this instance would be to 'Resend' the email to this recipient in the chance that their mail server has now been corrected and can now receive emails. It's possible their mail server was overloaded, and the email couldn't get through. Click the 'Check Mail' icon to receive the incoming emails that are waiting on the server. Still, some other error prevented the email from reaching its intended recipient. If your bounced email message says "Receipt error," the email address used to send exists (was spelled correctly).
If you hover over the bounced icon with your cursor, you will get more information about its cause.